When we treat people merely as they are, they will remain as they are. When we treat them as if they were what they should be, they will become what they should be.
― Thomas S. Monson
We’re supposedly all human, but sometimes we don’t act that way. Traditional leadership thinking has taught us that it is acceptable, sometimes even expected, for leaders to be harsh, uncaring, and even distant. We may even believe that achieving the bottom line means making choices such as putting the organization ahead of individuals.
Traditional business accounting skews our perspective to think of people as “costs,” and nowhere on a profit and loss statement is the “value” of employee creativity, knowledge, and experience explicitly stated. This leads to crazy decisions such as shedding thousands of years of experience to achieve a couple bucks an hour of labor “cost” savings.
Leadership can and should be different. It can promote and leverage the human side of organizations, teams, and even your family. Human-centric leadership also recognizes that you are human.